Refund Policy

At Artuspictura.com, we want you to be completely satisfied with your purchase. If you're not, we're here to help. Please review our refund policy below for details.

1. Return Eligibility

• You have 14 days from the date you receive your package to request a return and refund.

• Items must be returned in their original condition, unused, and in the original packaging.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-designed or personalized products, unless defective or damaged.

• Items that have been used or show signs of wear.

3. Return Process

To initiate a return:

1. Contact our customer support at Administrator@Artuspictura.com with your order details and reason for return.

2. We will provide you with a return authorization and shipping instructions.

3. Ship the item back to us within 7 days after receiving the return authorization.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

• We recommend using a trackable shipping method to ensure safe delivery.

5. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 14 business days and credited to your original payment method.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund.

7. Contact Us

If you have any questions about our refund policy, please contact us at: Email: Administrator@Artuspictura.com